We’ve heard a lot recently, from Microsoft and others, about the importance of user experience (UX) and delivering ‘return on experience’ to clients. Tools like Sketchflow for prototyping, Expression Blend for visual design, and frameworks like Silverlight and WPF, are designed to change the way we deliver software projects that incorporate rich and intuitive user experiences.

The reality, of course, is that there are many stakeholders with different perspectives on this process. This evening, let’s talk about how things really work during project delivery “in the wild”.

We’ll look at the process of enhancing user experience from four perspectives: a designer, a team lead, a client, and an account manager.  (not personas, but thoughts from real people who have performed or are performing these roles).   We’ll use their perspectives as stepping stones to look at the shifting and often nascent tools and processes, and leave time to discuss the future of delivering user experience with those in attendance.

Robert Burke is a Toronto-based IT Consultant and Trainer who’s now part of the team at Infusion Development. He was previously a member of Microsoft’s Developer and Platform Group and based in Dublin, where he spend a lot of time focused on Microsoft User Experience technologies and Guinness.  Rob’s background is in artificial intelligence, graphics, and interactive installations, with a dash of biometrics.  For more, please see his blog at http://robburke.net and while visiting please forgive the recent obsession with cycling.